Frequently Asked Questions
\r\nThe minimum service agreement is 24 months.
\r\n\r\n Not all of our containers are lockable. The 660L, 1100L\r\n containers and all other larger containers do have a locking\r\n function.\r\n
\r\n\r\n You can increase the service frequency of your recycling and\r\n waste collection service whenever required, however, this is\r\n dependent on the local branch servicing the area that day.\r\n
\r\nNo, we do not charge to deliver the containers.
\r\nAdditional charges may occur for any container changes within the agreed contract length.
\r\n\r\n {\" \"}\r\n Yes, there is a weight allowance for the contents of the\r\n bin.\r\n
\r\n\r\n {\" \"}\r\n Our vehicles are fitted with certified scales which weigh\r\n the containers upon collection to ensure accurate data\r\n collection. This can be increased at an extra cost but the\r\n standard weight allowances for each container is as follows:\r\n
\r\n![\"Suez](\"/weightRangeforFAQ.png\")
\r\n Any excess weight will be charged at 0.15p per kg.
\r\n\r\n Once we have a signed Service Agreement, Risk Assessment and\r\n Direct Debit Mandate it takes approximately 7 to 10 working\r\n days to get the bins on-site.\r\n
\r\n\r\n There would be a cancellation fee that would depend on how\r\n far you are into your current service agreement.\r\n
\r\n\r\n The risk assessment is for our collection crew to know how\r\n they will access the bins upon collection.\r\n
\r\n\r\n We are keen to offer competitive pricing, so please get in\r\n touch to discuss your quote.\r\n
\r\nSee guide on following page.
\r\n\r\n Call our team on{\" \"}\r\n \r\n {\" \"}\r\n 0800 083 0504{\" \"}\r\n {\" \"}\r\n or use the ‘contact us’ form to discuss\r\n your commercial recycling and waste collection requirements.\r\n
\r\n